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Opening hours

9am – 5pm Monday to Friday

(Messages can be left out of office hours. We will return calls as soon as possible.)

Norwich Practice, 155 Unthank Road, Norwich, Norfolk. NR2 2PG

Our Team

Our Team

Independent Speech and Language Therapy Services Ltd (ISLTS) has a team of ten qualified, experienced, Speech and Language Therapists.

All therapists are members of The Royal College of Speech and Language Therapists and The Health and Care Professions Council. Some therapists are also members of the Association of Speech and Language Therapists in Independent Practice.

Our practice manager can be contacted at all times for referrals, assessments and general enquiries.

Lorna Bailey

MA (Cantab) MSc Cert.MRCSLT HCPC ASLTIP

Lead Specialist Speech and Language Therapist

Lorna is one of the lead speech and language therapists. She qualified from University College London in 2004 and worked in a number of roles both within the NHS and the independent sector in London, before moving to Norfolk in 2012.

Lorna has extensive experience working with clients across a wide range of age groups and clinical needs and now specialises in children within the pre-school age group. Lorna has undertaken a wide variety of post-qualification training courses and undertakes regular continuing professional development activities. She provides supervision and mentoring to junior staff.

Lorna is fully trained in the administration of the Autism Diagnostic Observation Schedule (ADOS) and collaborates with other professionals to offer multi disciplinary Autism Spectrum Disorder assessments and diagnosis for both children and adults.

Lorna has close links with the NHS and is a non-executive Director of Norfolk Community Health and Care NHS Trust.

Lorna is a Company Director and part of the senior management team within ISLTS Ltd.


Nick Booth

BA (Hons) BSc (Hons) Cert.MRCSLT ASLTIP HCPC

Lead Specialist Speech and Language Therapist

Nick is one of the lead speech and language therapists with over 12 years’ experience. He is a skilled and effective clinician with expertise in a wide range of speech, language and communication disorders. He assesses and treats both children and adults.

Nick specialises in:

• Autism and Asperger’s Syndrome.
• Acquired brain injury (e.g. stroke, head injury)
• Auditory processing disorders

He provides supervision and mentoring to junior staff. Nick actively maintains and improves his knowledge and skills through postgraduate courses and professional development training. He works closely with individual patients, mainstream, special and independent schools, further education colleges, other professionals and agencies.

Nick is a Company Director and part of the senior management team within ISLTS Ltd.


Caroline Cornell du Houx

MA (Hons) PGDip Cert.MRCSLT HCPC ASLTIP

Specialist Speech and Language Therapist

Caroline qualified in 2011. She qualified at City University, London and worked in a number of mainstream school, nursery and clinic roles within the NHS in London, before moving to Norfolk in 2016.

Caroline provides a bespoke service to children in named schools in Norfolk. She has a special interest in speech and language difficulties in primary and pre-school children, and stammering. Caroline has undertaken a wide variety of post-qualification training courses and undertakes regular continuing professional development activities.


Sarah Costelloe

BA (Hons) Cert.MRCSLT HCPC

Specialist Speech and Language Therapist

Sarah is a committed, caring and dedicated Speech and Language Therapist with over 20 years’ experience in the NHS and independently, working with children with a wide range of speech, language and communication needs in a variety of settings. She aims to provide a professional and friendly service and to support children and their families to ensure they reach their communicative potential.

Sarah has a specialism in dysfluency, she has completed additional training in the treatment of stuttering including Lidcombe, Palin PCI and Camperdown therapy. In addition she has carried out research funded by the Dominic Barker Trust into the development of childhood stuttering, and in relation to this has published a number of articles in this field, presented at international conferences and delivered training workshops in the UK and Canada.


Hannah Deards

BSc Hons Cert.MRCSLT HCPC

Independent Speech and Language Therapist

Hannah qualified with a First Class BSc (Hons) in Speech and Language Sciences from Newcastle University in 2017.

Hannah is experienced in the assessment and treatment of clients with a wide range of clinical needs. She works with a varied caseload including children, young adults with learning disabilities and adults and provides therapy intervention to clients on an individual basis, within small groups and alongside other professionals.

Hannah undertakes continuing professional development (CPD) and has completed numerous training courses.

Hannah has a wide range of professional interests including learning disability, progressive neurological disease, stroke and voice disorders.


Natasha Dunlop

BSc Cert.MRCSLT HCPC ASLTIP

Specialist Speech and Language Therapist

Natasha qualified as a speech and language therapist in September 1995 with a BSc in Clinical Language Sciences.  She has over 25 years of experience. Natasha provides a service to colleges in Norfolk, she has extensive experience working with children and young people with complex communication needs.

Natasha is dedicated to developing the communication skills and wellbeing of all clients.  She strives to keep her clinical intervention fresh and up to date in order to ensure that patients are motivated and have the best possible support in order to achieve their potential.  She enjoys close liaison and joint working with the team  around the child or young person.

Natasha undertakes regular professional development and has experience in Makaton, PECS, BSL, TEACCH Training.


Lauren Flannery

BSc (Hons) Cert.MRCSLT HCPC ASLTIP

Specialist Speech and Language Therapist

Lauren Flannery qualified as a Speech & Language Therapist at Newcastle University in 2006. Prior to relocating to Norfolk in 2019, she worked for North Tees & Hartlepool NHS Foundation Trust for 12 years. Her clinical background is in working with children and young people with Developmental Communication Disorders and Fluency Disorders.

Lauren is passionate about working in partnership with clients and has a keen interest in Health Prevention & Workforce Development. Lauren works part time for the UEA and contributes to teaching and assessment across a range of areas on the Speech & Language Therapy programme.


Rebecca Gardner

BSc (Hons) Cert.MRCSLT HCPC

Specialist Speech and Language Therapist

Rebecca qualified at the University of East Anglia in 2011. She worked as a paediatric speech and language therapist in Norfolk for almost 4 years, before moving to London for 2 years, where she worked for two independent speech and language therapy companies  covering a wide range of clinical areas. Rebecca returned to Norfolk in September 2018.

She has a special interest in speech and language difficulties in pre-school and primary age  children. Rebecca has undertaken a wide variety of post-qualification training courses. Becca has a wide caseload and offers therapy within schools, colleges and in clinic.


Carissa Jermy

BSc (Hons) Cert.MRCSLT HCPC

Specialist Speech and Language Therapist

Carissa qualified with a BSc (Hons) in Speech and Language Therapy from the University of East Anglia in 2017.

Carissa is experienced in the assessment and treatment of clients with a wide range of clinical needs. She works with a varied caseload including children, young adults with learning disabilities and adults and provides therapy intervention to clients on an individual basis, within small groups and in tandem with other professionals.

Carissa undertakes continuing professional development (CPD) and has completed further training courses including Makaton Foundation Workshop, Picture Exchange Communication System training (PECS) and TEACCH approach training course. Furthering this she has also attended a number of courses in Augmentative and Alternative Communication (AAC) including a Level 4 Elklan accredited course.

Carissa has a wide range of professional interests with a particular focus on AAC and Down Syndrome and is currently completing a Down Syndrome Education International course for ‘Improving Speech and Language Development for Children and Young People with Down Syndrome’.


Becka Pitts

BSc (Hons) Cert.MRCSLT HCPC

Specialist Speech and Language Therapist

Becka qualified from the University of East Anglia in 2016. She has an interest in Children and Adolescents, Autism Spectrum Disorder/ADHD and Speech Sound Difficulties. Becka is qualified to Makaton level 3 and BSL level 1 and uses signing both socially and at work.

Becka has experience working with Autism/Asperger’s Syndrome and Learning Difficulties in adolescents and has previously worked in early-years settings and health care support. Becka has a wide caseload and offers therapy within schools, colleges and in clinic.  She believes in involving families and carers at all stages of assessment and treatment, individually tailoring therapy to provide a bespoke service.


Karen (Kaz) Powell

BSc Hons, PgDIP, Cert.MRCSLT, HCPC

Associate Specialist Speech and Language Therapist

Karen qualified with a BSc Hons in Language and Communication Sciences from City University, London in 2004, having previously worked in the Royal Air Force, Police Force and as a teaching assistant in different schools.

Karen provides speech and language assessment and therapy, working with clients on an individual basis, in small groups, through whole class work and in joint sessions with other professionals.  She provides training to parents, school staff and other professionals.

For three years Karen was an honorary lecturer at City University in London.

Karen has completed a diploma in Trauma and Mental Health Informed Schools training and is a Certified Trauma and Mental Health-Informed Schools Practitioner.

Karen continues to update her knowledge and skills by attending CPD (Continuing Professional Development) courses, having regular supervision, accessing online courses in Safeguarding, reading research papers and accessing information from the Royal College of Speech and Language Therapists.


Claire Stevens

BSc Hons Cert.MRCSLT HCPC ASLTIP

Specialist Speech and Language Therapist

Claire has been a qualified speech and language therapist for over 16 years working both within the NHS and independently. Claire is flexible and adaptable with a passion for providing excellent care to clients. She has great interpersonal skills with many years of experience in developing individualised plans to meet children’s needs.

Claire provides a bespoke service to pre school and school aged children both in clinic and in school settings.

Claire has undertaken a wide variety of post-qualification training courses and undertakes regular continuing professional development activities.


Bethany Whitelam

BSc (HONS) Cert.MRCSLT HCPC

Specialist Speech and Language Therapist

Bethany has worked with a variety of clinical populations including progressive neurological conditions, Autism and Learning Difficulties and Dysphagia. 

Bethany works with a varied caseload including children, young adults with learning disabilities and adults and provides person-centred therapy intervention to clients on an individual basis, or within small groups and alongside other therapists within the team.

Bethany has completed many relevant CPD training opportunities, such as Talking-Mats, Attention Autism, TACPAC and Makaton Levels 1-4. Bethany has a variety of professional interests including Autism, Learning Disability, Sensory Difficulties, Neurological Conditions and Eating, Drinking & Swallowing difficulties.


Liesl Massingham

Practice Manager

Liesl has been with ISLTS Ltd since it was founded in 1995. She has supported Speech and Language Therapists for over 30 years and is responsible for the non clinical administration and day to day running of the practice.

She provides administrative support and HR to all speech and language therapists within the practice.

She works closely with Nick Booth and Lorna Bailey developing new contracts, maintaining and improving current contracts and striving to ensure a high standard of Speech and Language Therapy Service is provided at all times.

Liesl is a Company Director and part of the senior management team within ISLTS.